Norway

4.3 Criteria for ensuring effective non-judicial grievance mechanisms [page 41]

The 31st principle sets out criteria for ensuring the effectiveness of non-judicial grievance mechanism. The criteria are designed to ensure that those for whom the mechanism is intended are aware of it, have confidence in it and are in a position to use it. Companies that establish grievance mechanisms should familiarise themselves with the criteria and seek to satisfy them. The OECD National Contact Point Norway follows these criteria.