Vietnam – Non-judicial grievance mechanisms

II. TASKS AND ACTIONS

3. Improving the efficiency of law and policy implementation

b) In labor

Completing and integrating the mechanism of monitoring, receiving and processing complaints from people and businesses into state management agencies (such as hotlines, reception mailboxes, dialogues, etc.) for RBP in the field of labor; stepping up the collection of data and establishment of databases on RBP in the field of labor.

– Lead agency: Ministry of Labor, Invalids and Social Affairs

– Coordinating agencies: Ministries, ministerial-level agencies, other relevant agencies

– Outputs: Hotlines, reception mailboxes, dialogues, databases on RBP in labor

– Deadline: 2027

c) In the protection of vulnerable groups

Completing and integrating mechanisms for receiving and processing complaints from people and businesses into state management agencies (such as hotlines, reception mailboxes, dialogues, etc.) for RBP concerning vulnerable groups; stepping up the collection of data and establishment of databases on RBP for vulnerable groups

– Lead agency: Ministry of Labor, War Invalids and Social Affairs

– Coordinating agencies: Ministries, ministerial-level agencies, relevant agencies

– Outputs: Hotlines, reception mailboxes, dialogues; databases on RBP for vulnerable groups

– Deadline: 2027

d) In environmental protection

Completing and integrating mechanisms for receiving and processing complaints from people and businesses at state management agencies (such as hotlines, reception mailboxes, dialogues, etc.) for RBP in the field of environment; stepping up the collection of data and establishment of databases on RBP in the field of environment associated with the circular economy

– Lead agency: Ministry of Natural Resources and Environment

– Coordinating agencies: Ministries, ministerial-level agencies, relevant agencies.

– Outputs: Hotlines, reception mailboxes, dialogues; a database on RBP in the field of environment associated with the circular economy

– Deadline: 2027

dd) In consumer protection

Completing and integrating mechanisms for receiving and processing complaints from people and businesses at state management agencies (such as hotlines, reception mailboxes, dialogues, etc.) for RBP in the field of consumer protection; stepping up the collection of data and establishment of databases on RBP in the field of consumer protection.

– Lead agency: Ministry of Industry and Trade

– Coordinating agencies: Ministries, ministerial-level agencies, relevant agencies.

– Outputs: Hotlines, receiving mailboxes, dialogue activities; databases on RBP in the field of consumer protection

– Deadline: 2027