The UK 2013 NAP and the UK Updated 2016 NAP both refer generally to work undertaken by NHRIs within the UK.

The UK 2013 NAP notes that:

“Non-judicial grievance mechanisms based on engagement between the parties involved are also an important option. This can be done through an internal company grievance procedure or through arbitration, adjudication, mediation, conciliation and negotiation. Such services can be advised on or offered by … the Ombudsman”

The UK Updated 2016 NAP refers to NHRIs and Ombudsman with regards to non-judicial mechanisms [page 20]:

“We also provide a number of state-based non-judicial mechanisms, including: (…)

  • Equality and Human Rights Commission which monitors and promotes human rights compliance and can conduct inquiries, for example it has conducted inquiries into the meat and poultry processing and home care sectors;
  • a considerable number of Ombudsman, Regulators and other Government Complaints Offices in industry sectors that have various mechanisms to hear complaints, impose sanctions and award compensation. For example, the Health and Safety Executive, Financial Conduct Authority, Financial Ombudsman Service and Advertising Standards Authority. The Groceries Code Adjudicator is an independent adjudicator that oversees the relationship between supermarkets and their suppliers. It ensures that large supermarkets treat their direct suppliers lawfully and fairly, investigates complaints and arbitrates in disputes.”