CHAPTER THREE: SITUATIONAL ANALYSIS
3.6 Consumer Protection
The current policy, legal and regulatory framework related to promo on of fair competition and consumer protection is fragmented. A number of sub-sectors have policies and laws that govern the promo on of competition and consumer protection. These include; … telecommunications; electricity generation and distribution; petroleum extraction, development and distribution; Information and Communications Technology.
It is important to note that a Consumer protection and Competition Act was submitted to parliament in 2015, however, it has not yet been passed. In a number of major sub-sectors of the economy, it is evident that there is need for improved consumer protection. The areas include;
- The Information and technology sub-sector; aggrieved consumers have to follow a court procedure which is a lengthy process in addressing consumer complaints. Moreover, the laws do not provide for a clear consumer rights and awareness mechanism.