Thai – 2nd – Data protection
| Chapter 3 3.1 Action Plan on Labour 3.1.5 Action Plan and Indicators Duty of State |
| No. | Issue | Connections to UNGPs | Project/activity | Responsible Agencies | Time frame (2023-2027) | Indicators | In Compliance with National Strategy / 13th National Economic and Social Development Plan / SDGs/ UNGPs. |
| 11 | Complaints/petit ions | 3 | 11.1 Establish a complaint system (both public and private) and develop staff competency in order to receive complaints effectively and keep the information confidentially under the Personal Data Protection Act Communicate and promote multiple channels in different languages that are convenient, fast and traceable for the result of the complaint by using technology, such as hotline services, website channels and mobile phone applications, etc.* | Main Agencies – Ministry of Social Development and Human Security (Department of Women’s Affairs and Family Development) – Ministry of Interior – Ministry of Justice (Rights and Liberties Protection Department) – Ministry of Labour – Ministry of Public Health – Office of the Attorney General | 2023-2027 | -Level of success in settlement of complaints/grievances – Number of channels/systems of complaints/petitions that can track and monitor the status of complaints/petitions – User satisfaction survey – Projects/activities to develop officers’ potential in receiving and handling complaints/petitions | – The National Strategy on Public Sector Rebalancing and Development – 13th National Economic and Social Development Plan, Milestone 13 – SDG 8, 11 – UNGPs Article 1, 3, 4, 5, 7 |