Poland – non-judicial grievance mechanisms 2nd NAP

2. Ministry of Development Funds and Regional Policy

Directive 2019/882 of 17 April 2019 on the accessibility requirements for products and services

[page 10]

“In 2019, Directive 2019/882 of 17 April 2019 on the accessibility requirements for products and services (European Accessibility Act, EAA) entered into force.”

(…)

“The mechanisms ensuring conformity with the accessibility requirements comprise:

(…)

• Alternative dispute resolution mechanisms

• Administrative and judicial channels

• Any consumer will be able to lodge a complaint (take an action to a court or public administration body) with additional powers of NGOs in this respect.”