Indonesia – 1st – Non-judicial grievances

By Leonie | 31. March 2026

F. Challenges and Needs for Policy Strengthening

… The aspects that need to be strengthened in national policies related to Business and HR are among others:

…

4. expansion of access to information related to the available Business and HR case complaint mechanism;

5. evaluation and improvement of the effectiveness of access to remedies through judicial and non-judicial channels for Business and HR cases/disputes; and

G. Strategies

Strategy 1: Enhancement of the Understanding, Capacity, and Promotion of Business and HR for All Stakeholders

… Efforts to enhance the understanding, capacity, and promotion of Business and HR for all stakeholders include:

6. Strengthening the state-based non-judicial mechanism in order to provide access to remedies for victims of alleged HR violations in business practices.

Strategy 3: Strengthening of Effective Remedy Mechanisms for Victims of Alleged HR Violations in Business Activity Practices

… If there are allegations of HR violations, the rights of the victims need to be guaranteed by effective, legal, accessible, certain, fair, transparent, and accountable remedy mechanisms, both through judicial and nonjudicial mechanisms at the central, regional, and/or internal company levels. Efforts that can be made in relation to Strategy 3 are, namely:

1. encouraging Business Actors to include a complaint mechanism in companies’ internal regulations including its supply chain; and

MATRIX OF BUSINESS AND HUMAN RIGHTS ACTIONS

Strategy 1: Enhancement of the Understanding, Capacity, and Promotion of Business and HR for All Stakeholders

6. Strengthening the state-based nonjudicial mechanism in order to provide access to remedies for victims of alleged HR violations in business practicesPreparation of the Policy on remedy mechanisms for victims of alleged HR violations in the business sectorAvailability of the strengthening of mechanisms for the remedies of victims of alleged HR violations in the business sector2023, 2024, 2025Witness and Victim Protection Agency1. Ministries/Institutions 2. Regional Governments

Strategy 3: Strengthening of Effective Remedy Mechanisms for Victims of Alleged HR Violations in Business Activity Practices

ACTIONSUB-ACTIONSUCCESS CRITERIAACHIEVEMENT TARGETPERSON IN CHARGERELEVANT AGENCIES
1. Encouraging Business Actors to include a complaint mechanism in companies’ internal regulations including its supply chain.1.1 Encouraging the preparation of a complaint mechanism for alleged HR violations at companies, including supply chains and surrounding communitiesAvailability of policies that encourage a complaint mechanism for alleged HR violations at companies including supply chains and surrounding communities2023, 2024, 20251. Ministry of Manpower 2. Ministry of State-Owned Enterprises 3. Ministry of Energy and Mineral Resources 4. Ministry of Tourism and Creative Economy 5. Ministry of Environment and Forestry 6. Ministry of Agriculture 7. Regional Governments1. Ministry of Law and Human Rights 2. Ministry of Women’s Empowerment and Child Protection 3. Ministry of Social Affairs 4. Ministry of Villages, Development of Disadvantaged Regions and Transmigration 5. Ministry of Home Affairs 6. Ministry of Agrarian Affairs and Spatial Planning/National Land Agency 7. Financial Services Authority
2. Strengthening access to justice for victims of HR violations caused directly or indirectly by the business activities of Business Actors and their work partners2.1 Facilitating the handling of alleged HR violations in business practices1. Availability of data on complaints of alleged HR violations in business practices 2. Availability of the number of handlings of alleged HR violations in business practices that are followed up2024, 2025Ministry of Law and Human Rights1. Regional Governments 2. Ministries/ Institutions 3. GTD BHAM